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There have been delivery delays to various parts of the country and to specific cities due to the ongoing pandemic. As such, we are not responsible for any delays, and resulting damage, that might occur during this unique and uncertain time.
Frequently Asked Questions:
How long does it take to process my order?
Please allow 24 hours to process your order. Orders are shipped out on Monday-Thursday on business days only. Same-Day Local Delivery orders placed before 5pm are delivered between 6pm - 9pm the same day.
How long will it take for my order to arrive?
Shipping times are estimates.
**Please note Flat rate shipping only applies to orders under 50 lbs (~22 kgs)
Ensuring Product Quality
We treat your shipment with the greatest of care. We specially package and ship your purchase so that it will arrive in the best possible condition. Please review the shipping terms and policies below to understand your responsibilities in ensuring the best possible experience.
Our Product is shipped from Vancouver BC, by Canada Post or FedEx to any destination internationally. We are not responsible for damages, losses or delays caused by Canada Post, FedEx or customer negligence.
Dank Mart is not responsible for the product after it has been handed over to the carrier. The customer is responsible for ensuring timely receipt of the product and mitigating any weather, theft, physical or other damages at the destination. The customer should make sure that someone will be available to receive the package at the time of delivery. Please also consider the weather (heat) at your order’s destination when choosing shipping options, as we cannot promise chocolate will hold form for too much time in the sun/heat.
Please allow 24 hours to process your order. Shipping times are estimates and are subject to change. We cannot guarantee delivery times on your order.
To ensure your product arrives in the best condition we only process shipments Monday through Thursday and avoid weekend travel times and deliveries.
Shipping in Summer Months
Between May and October, when outside temperatures can exceed 20 Celcius, we will use thermal envelopes and frozen gel packs in an effort to keep your orders in the same condition as when they left. However, when it is intensely hot even our best efforts are not always perfect. In these cases of hot weather, we strongly encourage the use of expedited shipping. Despite our efforts, we are not responsible for any heat damage that might occur for longer air or ground shipments, and/or if the recipient is not present at the time of the delivery resulting in extended exposure to the sun and/or heat.
If for any reason your order does not meet with your satisfaction, contact us by email at firstname.lastname@example.org and enclose pictures for a prompt, courteous response. However, we cannot replace a shipment when the damage is caused by the courier or if the shipment was damaged after arrival, or if the courier did not deliver on time/perform as contracted.
Delays with many shipping carriers can occur during holiday seasons. Please take this into consideration and plan ahead to ensure your shipments arrive on time. During holidays like Christmas etc., the courier may extend their ground shipping times and we cannot guarantee their on-time performance. We are also subject to Force Majeure and issues that the shipping company may face. We apologize for any inconvenience this may cause you.